FAQ

If your order arrives damaged, please give our Customer Service team a call Telefon: 06151 – 39 60-513 Mo – Do: 7.30 – 16.30 Uhr, Fr: 7.30 – 16.00 Uhr) or click on CONTACT US. We are happy to help.

Express shipping is not available.

We are sorry but once you've placed your order we cannot make any changes to it.

If you no longer want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Contact Preferences' option to make this change.

We’re fully compliant with the data protection act and are committed to keeping your details secure. For further information, please visit our Privacy Policy page locate in the footer of our website.

Kao Salon Partner is a customer service portal offering you everything you need in one place from online ordering to marketing & education support to make your life easier and to support you in your day to day business.

Only Salons can register to Kao Salon Partner as we only disctribute professional haircare products to Salons. If you are already a Kao customer with an existing customer number you can register and start to explore what Kao Salon offers.

Your existing customer terms and conditions apply to the Kao Salon Partner online store. If you have questions regarding your terms and conditions please contact your Account Consultant. Terms of Use for the Kao Salon Partner can be found at the botton of this page.

As soon as we've dispatched your order, you'll receive an email from us confirming the details of your purchase and the delivery method you've chosen. We'll point you in the right direction of tracking the progress of your delivery too.

As soon as we've shipped your order, you'll receive an email from us confirming it is on the way.

Please contact Customer Service on 0800 567 465 and we will be happy to assist you by reviewing the products and promotions in question.

Have a look at our online returns policy to find out more.

No need to worry -; if part or all of your order is damaged in transit, give our Customer Helpline team a call free on +44 (0) 808 1781188, who are by the phones 8am-8pm (UK Time) Monday to Friday and 10am-4pm (UK Time) Saturday, or email customerservice@moltonbrown.com and we will replace it in a jiffy. In most cases we'll have to collect the damaged goods at an address that's suitable for you. This is for quality control purposes.

We are sorry to hear you are experiencing difficulty ordering the products of interest. Please contact Customer Service on 0800 567 465 and we would be happy to assist you.

Your account will show any previous orders you've placed via the Kao Salon Partner webshop and their respective status. If you can’t find the information that you need, click on 'Message' within your account to contact our Customer Service team o r your Sales Consultant.

Shipping for all orders is limited to the location associated with your account. Product limitations follow local regulations/restrictions.

Yes! You may use multiple credit cards to complete your purchase.

Please contact your Account Consultant to assist with ordering samples.

Cheques are not a valid form of payment for Kao Salon Partner purchases. Please feel free to discuss further options with your Account Consultant.

All orders of $1001 or more (excluding tax) qualify for free delivery.

We encourage regular replenishment based on your salon product usage, as we currently offer Standard Shipping only.

Yes. Kao Salon Partner is accessible on mobile devices using a standard internet browser.

Ordering samples on ohc-pro is coming soon. In the interim, please advise your Account Consultant of your needs and they will be sure to accommodate.

Backbar liters are shipped with re-usable pumps. If additional pumps are needed, please contact your Account Consultant.

You may make changes to your password or request an update to your address by logging into your account, navigating to "My Account" and selecting the menu option you would like to update.

If you require changes to your address this request will go to Customer Service and we will be in touch to confirm the update. Note: Changes will be applied for future orders.

It's easy to make changes to your details, whether it's your payment information, password or address book.Log-in to your account and choose the section you want to change. Click on the little pencil to enter the changes to a contact form. Customer Services will receive the form and adapt the changes in your customer master data.

We want you to have visibility to all items and provide you with the ability to be notified when an item you would like is back in stock. Please click the "notify me" button to be notified when the item is back in stock.

It's easy to place an order with us. Log-in to your account to begin browsing our products. Once you've found the product you want, add the product to your card by clicking "add to cart." You can either carry on shopping or click on the shopping cart icon at the top right if you've got everything you need.

Yes, click on the shopping cart icon at the top of the page and you'll be able to see the item(s) you have in there so far. Use the + button to stock-up on your favorite items, or the – button if you've selected too many. If you want to remove an item completely then click the x button.

Yes, we are happy to help you place your order. Please contact Customer Service on 0800 567 465 for assistance.

No, customers can only place an order to the "Shipping Address(es)" on file for their customer account.

You can easily re-order a previously placed order by navigating to My Account --> Order History and clicking on the "re-order" button located next to each past order. All in stock items will be added to your cart. Please note: If a previous order contained a special offer, these products will need to be re-selected to ensure availability.

Your account will show any previous orders you've placed via the Kao Salon Partner webshop and their respective status. If you can’t find the information that you need, click on 'Message' within your account to contact our Customer Service team o r your Sales Consultant.

Please contact Customer Service on 0800 567 465 and provide your order number. We will be happy to discuss options available to assist you.

The text of the contract in the form of our general terms and conditions and the invoice with your order details is stored by us. Following the order process, an order confirmation with the corresponding information about our order as well as shipping information will be sent to the e-mail address provided during the order process. This order confirmation also contains a link to our valid general terms and conditions. The general terms and conditions can by clicking on the link be opened, viewed and – if desired – be printed on paper or as PDF.

The contractual language is the default national language. (English)

You can request the deactivation of your account in “My Account”. Navigate there and click on the Link “Deactivate Account” in the Account overview. There you can add all relevant details for the deactivation. After submission your request will go to Customer Service and we will be in touch to confirm the deactivation or instruct next steps.